Refund policy

Last updated 3 November 2026.

Who handles refunds

Paddle is our reseller and handles every payment and refund. To ask for a refund, use the link in your Paddle receipt, or email kobcmedia@gmail.com and we will pass it on.

Plans

You can cancel any time from your account page. Your plan stays on until the end of the month you paid for, and you are not charged again. We do not refund part of a month.

Within 14 days of a plan payment, you can have it refunded in full if you have not used any of that month's credits. The same goes for the charge for an upgrade and the extra credits it brought.

Top-ups

Within 14 days of buying a top-up, you can have it refunded in full if you have not used any of its credits.

Your right to cancel

If you live in the UK or the EU, you can cancel a purchase within 14 days. Credits are made available straight away when you buy, so once you start using them, that right ends for that purchase.

Refunds and spent credits

When a payment is refunded, the credits it bought are removed. If some were already spent, your balance can go below zero and the AI tools pause until it is back above zero.

Failed jobs

If an AI job fails, its credits come back to you automatically. If captions fail to build in After Effects, the panel can ask for those credits back too.

Payment disputes

If you dispute a payment with your bank, the credits it bought are removed and your account is put on hold until the dispute is settled.